Legal Notice and General Conditions

Legal Notice

This portal whose holder is ALTER ENTORN S.L., with NIF B43862473, address in Buenos Aires 1 3º street, 43747 Benissanet (Tarragona), is constituted by the websites associated with the domains

Intellectual and Industrial Property

The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear in it, belong to ALTER ENTORN S.L., and are protected by the corresponding intellectual and industrial property rights.

ALTER ENTORN SL, is the owner of all the rights on the software of the digital publication as well as the rights of industrial and intellectual property referred to the contents that are included, with the exception of the rights on products and services of a public nature that are not owned by this company.

All information received on the web, such as comments, suggestions or ideas, will be considered assigned to ALTER ENTORN S.L., free of charge. No information should be sent that CAN NOT be treated that way.

Responsibility for content

ALTER ENTORN S.L., is not responsible for the legality of other websites that the portal can be accessed. ALTER ENTORN S.L., does not answer for the legality of other websites that may be linked from this portal.

ALTER ENTORN S.L., reserves the right to make changes to the website without prior notice, in order to keep your information updated, adding, modifying, correcting or eliminating the published contents or the design of the portal.

ALTER ENTORN SL, will not be responsible for the use that third parties make of the information published on the portal, nor for damages suffered or economic losses that, directly or indirectly, produce or may cause economic, material or data damage caused by the use of said information. However, taking into account the art. 11 and 16 of the LSSI-CE, ALTER ENTORN S.L., undertakes to withdraw or in its case blockage of those contents that could affect or contravene national or international legislation, rights of third parties or morality and public order.

Neither the company will be liable for any damages that may occur due to failures or bad configurations of the software installed on the Internet user’s computer. It excludes any responsibility for any technical incident or failure that occurs when the user connects to the internet. Likewise, the absence of interruptions or errors in accessing the website is not guaranteed.

Reproduction of contents

The total or partial reproduction of the contents published in the portal is prohibited. Without the written consent of ALTER ENTORN S.L.,

Electronic office

In accordance with the provisions of article 7 of Royal Decree 1671/2009, of November 6, which partially develops Law 11/2007, of June 22, on electronic access of citizens to public services, ALTER ENTORN SL, will be responsible for the integrity, veracity and updating of the information and services that can be accessed through its Electronic Headquarters (

Applicable law

The applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any question related to the services of this portal, will be Spanish law.


General Conditions

1- General

These general conditions of sale apply strictly to all sales of products made in Spain, including the Canary Islands and the Balearic Islands by Alter Entorn, with C.I.F. number B-43862473, hereinafter the company, for individuals.

Any order made to necessarily implies, as an essential, decisive and essential condition, the unreserved acceptance by the Client of the General Sales Conditions of the company in force on the day the order is placed. correspondent. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, except in those cases in which new conditions are brought to the attention of the company. The fact that the company does not resort at any given time to any of the present conditions can not be interpreted nor will it be equivalent to waiving recourse to them in the future or in the past.

Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions that are contrary to this.

2- Prices

The prices published in are in Euros and are valid except for typographical errors. All prices are inclusive VAT applicable on the day of the order, any change of VAT rate will be applied automatically to the prices of products for sale on The offers on products for sale in will be shown in the section “Offers” or will be indicated in the product file and, if it is not indicated otherwise, they will be valid as long as they are displayed on the screen.

3- Different Payment modes

When making the order, the customer can freely choose to pay the purchases made on through cash on delivery, bank transfer or credit card.

4- Product

The offers presented by the company are valid within the limit of available stocks. The company reserves the right to modify the product assortment depending on the difficulties imposed by its suppliers.

The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit in any way to the seller alter-entorn.

5- Shipments

The products purchased will be delivered to the person and to the address indicated in the order.
Delivery time is 1 to 4 business days.
By default, the invoices will be sent to the email address indicated by the client at the time of their registration in alter-entorn.
On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
However, your delay will not imply or cancel the order or compensation.
An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.
For shipments outside of Spain and Portugal, contact us.

6- Returns and cancellations policies

6-1 Returned goods

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire after 14 calendar days of the day that you or a third party for you indicated, other than the carrier, acquired the material possession of the last of those assets.

To exercise the right of withdrawal, you must you notify us to: alter.entorn s.l. c/Buenos aires 1 , 43747 Benissanet, teléfon +34 977 407 788,  o per correo electrónic a your decision withdraw from the contract through a declaration unambiguous (for example, a letter sent by postal mail, fax or email). You will be able to use the model withdrawal form that figure below, although its use is not mandatory.

To comply with the withdrawal period, it is enough to that the communication related to the exercise for its part of this right is sent before the corresponding period expires.

Consequences of withdrawal In case of withdrawal on your part, we will return all payments received from you, including delivery costs (with the exception of additional expenses resulting from the election for its part of a different delivery method to the less expensive mode of ordinary delivery that we offer) without any undue delay and, in in any case, no later than 14 calendar days from of the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the transaction initial, unless you are willing expressly the opposite; in any case, no will incur no expenses as a result of the refund. We may withhold the refund until have received the goods, or until you have presented proof of the return of the themselves, depending on which condition is met first. You must return or deliver to us goods directly , to without any delay undue and, in any case, no later than the period of 14 calendar days from the date on to inform us of your decision to withdraw of the contract. The deadline will be considered met if returns the goods before said period has expired. Alter-entorn s.l. assume the direct cost of returning the goods. You will only be responsible for the decrease in value of goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

6-2 Cancel order

If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of an annulment after the order is released, the customer will be responsible for the shipping costs as well as the return costs of this same order.